An official disclaimer:

We appreciate you selecting Maishwari India. 
You may contact wecare@maishwari.in if you're not content with your order, and one of our Customer Experience representatives will be delighted to help you right away.
 

Cancellations:

You must request cancellations at least 12 hours after making your order, or before it ships, whichever comes first.
If your item has been dispatched, we are unable to cancel it since our service providers bill us as soon as the order is picked up.
 

Replacements & Returns:

A request for replacement must be initiated within a maximum of 5 days from the day of delivery and will only be accepted in case of the below-mentioned cases. 

 

Damaged/Incorrect Product Received:

Please attach a picture of the delivered order along with the invoice for our internal quality checks. Allow us 24 hours to review

your ticket and send you a replacement after necessary internal checks, if applicable

 

Item missing from the order:

Please attach an image of the invoice for the delivered parcel. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

 

Expired Product Received:

Please attach a picture of the product showing the expiry date along with the invoice. Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable

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We do not accept returns on any products because:

• We wish to keep our carbon footprint in check

• F&B products lose freshness over the course of return proces.

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Conditions under which replacement/cancellation requests will not be accepted 

• The replacement request is generated after 5 days from the date of delivery.

• The damaged/ missing product is reported after 5 days from the date of delivery.

• The cancellation request is generated after 12 hours of placing the order or before your order has been shipped, whichever happens first.  Refund of approved cancelled order will take 5-8 working days based on our service provider.

• Wrong product was ordered by the customer.